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Damaged

What if my item is damaged, faulty or incorrectly dispatched?

What if my item is damaged, faulty or incorrectly dispatched?

…our design process and we stand behind the quality of the products that bear our name. However, in the unlikely event that you have received a damaged, faulty, or incorrect item please contact us and one of our Team Members will be ready to assist you by taking you through your available options.

Category
Returns & Exchanges
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fhelp-centre%2freturns-and-exchanges%2fdamaged-or-faulty-items&lgsku=What%20if%20my%20item%20is%20damaged%2c%20faulty%20or%20incorrectly%20dispatched%3f&rk=1&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=NAbYkMdztEQKDs5q&method=and&isort=score&view=list
Bluetooth Travel Speaker

Bluetooth Travel Speaker

Have music wherever you go with our Bluetooth Travel Speaker. Simply connect your audio device through Bluetooth to the speaker. It can also be used with micro SD cards, any audio device via the 3.5mm audio cable (included), or access the in-built FM radio for local music and news.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fbluetooth-travel-speaker.html&lgsku=61606%2f&rk=2&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=clTUsdRQXwbn1SCB&method=and&isort=score&view=list
$79.98
Member's Price $55.99
Sorrento Beach - Perth

Sorrento Beach - Perth

…along Western Australia’s coastlines. Kathmandu Summit Club Members are invited to assist us in reducing the impact of erosion by re-vegetating damaged dune systems at Sorrento Beach, thereby assisting local land managers in the delivery of their coastal management programs and creating a better…

Category
Volunteering
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fsummit-club%2fsummit-club-events%2fvolunteering%2fsorrento-beach&lgsku=Sorrento%20Beach%20-%20Perth&rk=3&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=kLMsCvpToNjV4JnS&method=and&isort=score&view=list
Power Bank 5200mAH

Power Bank 5200mAH

When you re off the grid, keep your USB connected mobile phones and digital devices charged with our Power Bank 5200mAh. The robust battery charger serves up 5200mAh of rechargeable power and is small, portable and easy to carry. Charge up the unit before you travel and keep your devices working.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fpower-bank-5200mah.html&lgsku=61605%2f&rk=4&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=R4ldFHJ3T2ITow-G&method=and&isort=score&view=list
$59.98
Member's Price $41.99
Granger's Footwear/Gear Cleaner

Granger's Footwear/Gear Cleaner

Whether you have a muddy pack, a filthy jacket or some dirty boots, Granger's Footwear and Gear Cleaner is your must have detergent-based spray. Designed to remove dirt, grime, and odours, this cleaner will do its core job without damaging the water-repellent finish on your outdoor gear or boots.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fgrangers-footwear-gear-cleaner.html&lgsku=61797%2f&rk=5&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=HrSIdxLO2VpmVoT6&method=and&isort=score&view=list
$19.98
Member's Price $17.98
Granger's Down Wash

Granger's Down Wash

Granger's Down Wash is a wash-in detergent that can care for all your down-filled clothing and equipment. Regular household detergents can reduce your down s ability to insulate or repel water, whereas Granger's will clean thoroughly without damaging the delicate material within.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fgrangers-down-wash.html&lgsku=61800%2f&rk=6&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=ZT1KYTBNQwW2iM1R&method=and&isort=score&view=list
$19.98
Member's Price $17.98
International returns

International returns

On international orders, we offer a refund for damaged, faulty or incorrect items received, or

Category
Returns & Exchanges
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fhelp-centre%2freturns-and-exchanges%2finternational-returns&lgsku=International%20returns&rk=7&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=sS7nLV8ns-ISzqQi&method=and&isort=score&view=list
Returns within Australia

Returns within Australia

You can return items purchased online if they arrive damaged, incorrect (not as described) or you have changed your mind.

Category
Returns & Exchanges
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fhelp-centre%2freturns-and-exchanges%2freturns-within-australia&lgsku=Returns%20within%20Australia&rk=8&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=CqbFnxOiiViIRM2z&method=and&isort=score&view=list
Departure Wallet v4 - Large

Departure Wallet v4 - Large

The Departure Wallet keeps your passports, credit cards and travel documents neat and organised in specially-designed sleeves, slots and pockets. It features RFID electromagnetic shielding material which helps prevent passport and credit card information from being stolen.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fdeparture-wallet-v4-large.html&lgsku=40622%2f&rk=9&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=Q2wFVksnM0-SdRFP&method=and&isort=score&view=list
Now: $20.00
Departure Wallet v4 - Small

Departure Wallet v4 - Small

The Departure Wallet keeps your passports, credit cards and travel documents neat and organised in specially-designed sleeves, slots and pockets. It features RFID electromagnetic shielding material which helps prevent passport and credit card information from being stolen.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fdeparture-wallet-v4-small.html&lgsku=40623%2f&rk=10&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=JbP%3a-NuV4rkc9EOZ&method=and&isort=score&view=list
Now: $15.00
RFID Money Belt

RFID Money Belt

Discreet passport & money holder with RFID pocket. Sits comfortably around the waist.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2frfid-money-belt.html&lgsku=61475%2f&rk=11&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=TNpFRLrZZmZ8U4HT&method=and&isort=score&view=list
Now: $15.00
RFID Neck Pouch

RFID Neck Pouch

Discreet passport & money holder with RFID pocket. Sits comfortably around the neck.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2frfid-neck-pouch.html&lgsku=61476%2f&rk=12&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=mk5BL8FJ6W2PA2WL&method=and&isort=score&view=list
Now: $15.00
Explorer Set

Explorer Set

Suitable for 8 years and older, the Explorer set includes everything your Kids need to explore the world around them.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fexplorer-set.html&lgsku=61011%2f&rk=13&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=gIGYalUdG9OlDz5R&method=and&isort=score&view=list
$49.98
Member's Price $34.99
Coffee Plunger Mug

Coffee Plunger Mug

Ideal for keeping your coffee hot and fresh when on the go. Keeps your freshly-plunged coffee piping hot and prevents spills on the go.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fcoffee-plunger-mug.html&lgsku=61049%2f&rk=14&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=HXgzvpJLkJjRTpvg&method=and&isort=score&view=list
$59.98
Member's Price $41.99
Coffee Mug 430ML

Coffee Mug 430ML

Keep piping hot drinks fresh or iced drinks chilled.

URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=http%3a%2f%2fwww.kathmandu.com.au%2fcoffee-mug-430ml.html&lgsku=61050%2f&rk=15&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=ksi90C0OvwnjhVaU&method=and&isort=score&view=list
$39.98
Member's Price $27.99
Summit Club Member Survey

Summit Club Member Survey

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to Entrant's or any other person's fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Terms & Conditions
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fterms-and-conditions%2fsummit-club-member-survey&lgsku=Summit%20Club%20Member%20Survey&rk=16&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=ru5m7uDdNnUHm2vu&method=and&isort=score&view=list
Trekking to rebuild Nepal

Trekking to rebuild Nepal

…It was the worst natural disaster to strike Nepal in close to a century. In addition to the human cost, the earthquake caused $10 billion of damage to the country’s infrastructure, which equates to about half of its nominal GDP. This was followed a month later by a second earthquake registering…

Category
Member Stories
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fbe-inspired%2fmember-stories%2ftrekking-to-rebuild-nepal&lgsku=Trekking%20to%20rebuild%20Nepal&rk=17&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=EfTcdgqCzuDRBxwZ&method=and&isort=score&view=list
Summit Club Competitions

Summit Club Competitions

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to Entrant's or any other person's fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Summit Club
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fsummit-club%2fsummit-club-competitions&lgsku=Summit%20Club%20Competitions&rk=18&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=HcMMSnDncOc9-97d&method=and&isort=score&view=list
20 essential camping tips

20 essential camping tips

…essentials that perform well in outdoor conditions and will last you for many camping adventures to come are what you're after. Cheap equipment that damages easily and doesn’t provide comfort and protection will not make for a happy camper. Be prepared for the worst. Camping essentials also include…

Category
Tips & How-to's
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fbe-inspired%2ftips-and-how-tos%2f20-essential-camping-tips&lgsku=20%20essential%20camping%20tips&rk=19&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=gtDeeWEJG1QbLbtO&method=and&isort=score&view=list
Hidden Retreat Competition - Terms and Conditions

Hidden Retreat Competition - Terms and Conditions

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to an Entrant’s or any other person’s fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Terms & Conditions
URL
http://gear.kathmandu.com.au/search?p=R&srid=S1-3SYDP&lbc=kathmanduau&w=Damaged&url=https%3a%2f%2fwww.kathmandu.com.au%2fterms-and-conditions%2fhidden-retreat-competition-terms-and-conditions&lgsku=Hidden%20Retreat%20Competition%20-%20Terms%20and%20Conditions&rk=20&uid=908207147&sid=2&ts=custom&champclick=1&SLIPid=1527190820250&rsc=qxCHKrJMaSvr69X0&method=and&isort=score&view=list
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